Effective Date: 12 November 2026
1. Shipping Coverage
AVNIDHYA delivers jewellery to serviceable PIN codes across India through third-party courier and logistics partners.
Availability of delivery services may vary by location.
2. Order Processing and Dispatch
Orders are ordinarily processed and dispatched within 1–2 business days after the relevant order and payment verification requirements have been completed.
Business days exclude Sundays and applicable public holidays.
Orders placed during holidays, promotional periods or unusually high order volumes may require additional processing time. Customers will be informed of material delays where reasonably possible.
3. Shipping Charges
- Standard shipping charge: ₹60 per order.
- Free shipping: Available for eligible orders with a qualifying order value above ₹599.
Shipping charges, discounts and any additional fees will be displayed at checkout before payment confirmation.
4. Estimated Delivery Time
Delivery estimates depend on the customer’s PIN code, courier availability and other logistical conditions.
Where available, the estimated delivery period will be displayed during checkout or communicated after dispatch.
A dispatch timeline is not a guarantee of delivery within the same period.
5. Order Tracking
Where tracking is available, shipment information will be communicated through the contact details provided by the customer or made available through the website.
6. Delivery Delays
Delays may arise due to weather conditions, courier disruptions, public holidays, address inaccuracies, regulatory restrictions or other circumstances beyond our reasonable control.
Customers may contact our support team for assistance with delayed shipments.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information and a reachable contact number.
Where an address correction is requested, we will endeavour to assist subject to the courier’s operational limitations.
Any additional charges arising from a failed delivery or re-shipment will be disclosed before being imposed, where applicable.
8. Damaged or Incorrect Deliveries
Customers receiving damaged, defective, incorrect or incomplete items should contact our support team, preferably within 48 hours of delivery, with the order details and relevant photographs.
This reporting preference does not override statutory consumer rights.
9. Customer Support
K2 Avni Creations — AVNIDHYA
Email: k2avnicreations@gmail.com
Phone: 08377876816
Address: B-129, Top Floor, East Guru Angad Nagar, Near Sai Baba Mandir, Delhi – 110092, India