Effective Date: 12 November 2026
1. Our Return Policy
AVNIDHYA primarily accepts return requests relating to damaged, defective, incorrect, missing or otherwise non-conforming products.
We do not ordinarily offer discretionary returns solely because a customer has changed their mind or no longer wishes to keep an otherwise conforming product.
Nothing in this policy limits statutory consumer remedies.
2. Eligible Return Reasons
A return or appropriate remedy may be available where:
- The product arrives damaged;
- The product has a manufacturing defect;
- The wrong product is delivered;
- An item is missing from the order;
- The product materially differs from its description; or
- A remedy is otherwise required under applicable law.
3. Reporting a Problem
Customers are requested to report visible delivery damage, incorrect products or missing items preferably within 48 hours of delivery.
Requests should be emailed to k2avnicreations@gmail.com with:
- Order number;
- Registered name or mobile number;
- Description of the problem; and
- Clear photographs or other available supporting evidence.
An unboxing video may help us investigate a claim but is not an absolute requirement for exercising statutory consumer rights.
4. Return Review
Our support team will review the information provided and may request reasonable additional details to assess the issue.
Where a return is required, we will communicate the relevant collection or return-shipping instructions.
5. Available Remedies
Depending on the circumstances and applicable law, an eligible complaint may be resolved through replacement, exchange, refund or another legally appropriate remedy.
If an eligible defective or incorrect product must be returned, reasonable return-shipping arrangements will be communicated to the customer.
6. Product Condition
Customers should preserve the product, original packaging, labels and accessories where reasonably possible while a complaint is being reviewed.
Normal inspection necessary to identify a defect does not automatically invalidate a legitimate claim.
7. Jewellery-Specific Considerations
Jewellery that has been damaged through misuse, improper handling or avoidable exposure after delivery may not qualify for a discretionary return.
However, the mere fact that jewellery has been opened or tried on does not automatically defeat a valid complaint about a defect or misdescription.
8. Refunds
Approved refunds will be handled under our Cancellation and Refund Policy.
9. Contact
AVNIDHYA — K2 Avni Creations
Email: k2avnicreations@gmail.com
Phone: 08377876816
Address: B-129, Top Floor, East Guru Angad Nagar, Near Sai Baba Mandir, Delhi – 110092, India