Effective Date: 12 November 2026

1. Introduction

K2 Avni Creations, a sole proprietorship operating under the brand name AVNIDHYA “we” respects the privacy of individuals visiting or purchasing from our website, https://avnidhya.in.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with our online jewellery business.

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Name, mobile number and email address;
• Billing and shipping addresses;
• Order details, purchase history and transaction references;
• Payment status and payment method information;
• Customer service communications, return requests and complaints;
• Technical information, such as IP address, device information, browser type and website usage data; and
• Marketing preferences and other information voluntarily provided by you.

We do not intend to store complete payment card credentials. Payments processed through third-party payment gateways are subject to the relevant provider’s security practices and privacy terms.

3. Purpose of Processing

We use personal information to:

1. Process and fulfil orders;
2. Confirm payments and coordinate shipping;
3. Provide customer support and resolve complaints;
4. Process cancellations, returns and refunds;
5. Detect fraudulent transactions and prevent misuse;
6. Maintain business, tax and accounting records;
7. Improve website functionality and customer experience; and
8. Send promotional communications where permitted by applicable law and your preferences.

4. Sharing of Information

We may share necessary information with service providers involved in operating our business, including payment gateway providers, courier and logistics partners, hosting providers, website service providers and customer support systems.

Information may also be disclosed where required by applicable law, lawful government requests or regulatory obligations.

We do not sell customers’ personal information to third parties.

5. Cookies and Website Analytics

Our website may use essential cookies for shopping-cart functionality, checkout, login and security.

Where enabled, analytics or advertising technologies may also be used to understand website performance and improve marketing. Applicable consent and preference controls will be provided where legally required.

6. Data Security

We implement reasonable technical and organisational safeguards intended to protect personal information against unauthorised access, misuse, alteration and disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained for as long as reasonably necessary for order fulfilment, customer service, legal compliance, accounting, dispute resolution and other lawful purposes.

Information that is no longer required will be deleted or otherwise handled in accordance with applicable legal requirements.

8. Customer Rights and Requests

Subject to applicable law, customers may request information about their personal data, correction or updating of inaccurate information, withdrawal of consent where applicable, and erasure of information where legally available.

Requests may be submitted to k2avnicreations@gmail.com.

Certain records may need to be retained to comply with tax, accounting, payment or other legal obligations.

9. Children’s Privacy

Our website is intended for customers legally capable of entering into purchase transactions. We do not knowingly seek to collect children’s personal information without the permissions required by applicable law.

10. Third-Party Services

Our website may contain links or integrations with third-party services. Their handling of personal information is governed by their respective privacy notices.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies or applicable law. The updated version will be published on our website with its effective date.

12. Contact and Grievance Redressal

Business: K2 Avni Creations
Brand: AVNIDHYA
Contact Person: Nisha Gupta
Address: B-129, Top Floor, East Guru Angad Nagar, Near Sai Baba Mandir, Delhi – 110092, India
Email: k2avnicreations@gmail.com
Phone: 08377876816

Privacy-related complaints and requests may be submitted using the contact details above.