Once your order is dispatched, we'll share tracking details through your available order notifications. You can use the tracking link to check the latest delivery status. If you haven't received tracking information after the usual 1–2 business day dispatch period, email us at k2avnicreations@gmail.com with your order number and registered mobile number. We'll be happy to help.

We normally dispatch orders within 1–2 business days after order verification. Delivery time depends on your PIN code and courier serviceability. Standard shipping is ₹60, and eligible orders above ₹599 qualify for free shipping. Your applicable shipping charges will always be shown at checkout before you confirm your order.

You can reach AVNIDHYA at k2avnicreations@gmail.com or call 08377876816. For order-related enquiries, please include your order number and registered mobile number so we can assist you efficiently. Our business is operated by K2 Avni Creations, Delhi, India.

You can request cancellation before your order is dispatched. Simply email k2avnicreations@gmail.com with your order number and registered contact details. If you need to change an address, size, design or other order detail, contact us as early as possible. Changes depend on the order's processing status and availability. Once dispatched, cancellation or changes may not be possible.

Please do not worry. Contact us preferably within 48 hours of delivery, and we will help you investigate the issue.

Send us:

• Your order number
• Clear photographs of the product
• A photograph of the outer package and shipping label
• A short explanation of the issue
• An unboxing video, if available

An unboxing video is recommended because it helps us verify missing-item and transit-damage claims, but its absence will not automatically reject a genuine complaint.

After verification, an eligible case may be resolved through a replacement, exchange or refund.

Eligible products may be returned or exchanged within 7 calendar days of delivery, provided they are:

• Unused and unworn
• Returned with their original tags and packaging
• Free from perfume, cosmetics, moisture or signs of use
• Returned with every part of the original set

For hygiene reasons, earrings, ear cuffs, nose pins and similar pierced jewellery cannot be returned only because of a change of mind. However, they may still qualify for a remedy if they arrive damaged, defective, incorrect or materially different from their description.

A reverse-pickup charge of ₹99 may be deducted for a preference-based return. Manvaya Jewels will bear reasonable return costs where we supplied a damaged, defective or wrong product.

After the returned product reaches us, it will normally be inspected within 3 business days.

Once the refund is approved, it will generally be initiated within 5–7 business days.

For prepaid orders, the refund will ordinarily be sent to the original payment method. For Cash on Delivery orders, the refund may be processed through UPI or bank transfer after the required details are verified.

Your bank or payment provider may take additional time to reflect the amount after we initiate the refund.

We will never ask for your card PIN, CVV, UPI PIN, internet-banking password or OTP to process a refund.

The durability of fashion jewellery depends on its material, finish, frequency of use and care. To help preserve its appearance, avoid direct contact with water, perfume, sweat and harsh chemicals. Store each piece separately in a dry place. Any specific anti-tarnish or finish guarantee will be mentioned on the relevant product page if applicable.

Oxidised jewellery is intentionally created with a dark, antique-looking finish. Over time, its appearance may change because of exposure to air, moisture, sweat, perfume, cosmetics and humidity.

To keep your jewellery beautiful for longer:

• Wear it after applying perfume, makeup and skincare
• Keep it away from water and excessive sweat
• Remove it before bathing, swimming, exercising or sleeping
• Wipe it gently with a clean, soft and dry cloth after use
• Store each piece separately in a dry pouch or box
• Keep it away from bathrooms and humid areas
• Do not clean it with toothpaste, bleach or harsh chemicals

A little care after every wear can make a significant difference to the life of the finish.

We make every reasonable effort to show the product accurately through clear photographs, videos, measurements and model images.

However, minor differences may occur because of:

• Screen brightness and colour settings
• Studio or natural lighting
• Handcrafted or hand-finished details
• Small variations in stones, beads or oxidised finish
• Camera angle and model proportions

Before ordering, please check the product’s written dimensions and approximate weight rather than judging its size only from photographs.

If you prefer lightweight jewellery or have sensitive ears, review the weight and material information on the product page or contact us before placing your order. We will help you choose a design that is more suitable for your comfort.