Effective Date: 12 November 2026
1. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
To request cancellation, please contact us at k2avnicreations@gmail.com or 08377876816, quoting the order number and registered contact details.
Once an order has been dispatched, cancellation may not be possible through the ordinary pre-dispatch cancellation process. Any applicable return or statutory remedy will remain available.
2. Cancellation of Prepaid Orders
Where an eligible prepaid order is cancelled before dispatch, the amount received for that order will be refunded in accordance with this policy.
3. Partial Advance Payment Orders
For orders involving a partial advance payment and a remaining COD balance, the advance amount and outstanding balance will be disclosed before order confirmation.
Where an eligible order is cancelled before dispatch, the advance payment received for that order will be refunded.
The treatment of shipping fees, COD charges and other amounts will be disclosed at checkout and must comply with applicable law.
4. Cancellation by AVNIDHYA
We may need to cancel an order because of product unavailability, payment verification issues, delivery serviceability restrictions or other legitimate operational reasons.
Where we cancel an order that has already been paid for, the amount received for the unfulfilled order will be refunded.
5. Refund Eligibility
Refunds may be approved in circumstances including:
- Eligible cancellation before dispatch;
- Verified damaged or defective products;
- Incorrect products delivered;
- Missing items or materially incomplete orders;
- Products not delivered where a refund is legally due; and
- Other circumstances requiring a refund under applicable consumer protection law.
6. Refund Processing
Following approval of a refund, AVNIDHYA aims to initiate or process the refund within 5–7 business days.
The time taken for the refunded amount to appear in the customer’s account may additionally depend on the payment gateway, bank, card network or other payment provider.
Where a refund cannot be processed through the original payment method, an appropriate alternative will be arranged after verification.
7. Non-Eligible Requests
Discretionary refunds for change of mind or personal preference are not ordinarily offered unless specifically stated for the product or required by applicable law.
This does not affect remedies for defective, damaged, misdescribed or otherwise non-conforming goods.
8. Refund Support
Email: k2avnicreations@gmail.com
Phone: 08377876816
Please include your order number, registered mobile number and reason for the refund request.